1. Contingency plan in the event of defacement / natural calamity (clause 5.3.3)
1.1 Contingency Plan in the event of defacement
A.1.1. Defacement Protection Policy
The Consulate General of India, Hong Kong & Macau website is security audited for application vulnerabilities and performance.
- Any application-level modification on the Consulate General of India, Hong Kong & Macau website implies re-audit of the website.
- All the server’s configuration and logs are monitored timely.
- Only system administrator users are allowed to access the servers for doing administration and configuration tasks.
- All servers are in lock and net secured.
- Contents are updated through secured FTP using VPN.
A.1.2. Monitoring of defacement of the Consulate General of India, Hong Kong & Macau website
There are two ways of monitoring the defacement of the Consulate General of India, Hong Kong & Macau website.
- Cyber security division is continuously monitoring by analysing the log files. The Central help desk at NIC is also monitoring the websites at regular intervals for possible defacement or undesirable change in the Consulate General of India, Hong Kong & Macau website.
- The Development team also monitors the website regularly. In case of any eventuality, whoever notices it first shall inform the Technical Manager and Web Information Manager on Phone as well as through email.
A.1.3. Actions to be taken after defacement
As soon as the Technical Manager and/or Web Information Manager receive the information regarding the defacement of the website, the following steps will be taken:
- Stoppage/partial stoppage of the website according to the degree of defacement.
- Analysing log files and troubleshooting the source of defacement and blocking of the service.
- Analysing type of defacement and fixing it.
- In case of complete loss of data, restoring the website data from backup in case of long down time.
- Giving log files to the security division for analysis.
- Fixing of all vulnerabilities based on security recommendations and re-auditing of applications.
- Restoring the affected /corrupted contents from the backup and restoring the site.
A.1.4. Contact details in case of any eventuality of defacement
| Name | Designation | Organization | E-mail | Telephone/Mobile No. | Office Address |
| Ms. Surbhi Goyal | Head of Chancery | CGI, Hong Kong | hoc.hongkong@mea.gov.in | +852-39709922 | 16-A, United Centre, 95, Queensway, Admiralty, Hong Kong |
A.1.5. Time for Restoration of the Consulate General of India, Hong Kong & Macau website after defacement
The time taken for restoration the Consulate General of India, Hong Kong & Macau website depends on the degree of defacement and services affected by the defacement.
1.2 Data Corruption
Regular back-ups of the website data are being taken in the data centre. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption
1.3 Hardware/Software Crash
Though such an occurrence is a rarity, still in case the server on which the website is being hosted crashes due to some unforeseen reason, the web hosting service provider
- Hosting Data Centre has enough redundant infrastructure available to restore the website at the earliest. Generally, Time required for starting a website from another server will take about 3 to 12 hours.
